Shipping policy

Shipping Policy

At Trebridge we aim to deliver your products quickly, safely, and transparently across India. Below are the details of our shipping process and policies.

1. Order Processing Time

  • Processing: All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation email.

  • Dispatch: Once dispatched, you will receive a confirmation message with your courier tracking details via email and SMS/WhatsApp.

2. Shipping Charges & Delivery Timelines

We partner with reliable courier services (such as Blue Dart, Delhivery, Expressbees, and Bluedart) to ensure smooth delivery across India.

Delivery Location Estimated Transit Time Shipping Fee
Metros (Delhi, Mumbai, Bengaluru, etc.) 2 – 4 Business Days Free on orders above ₹[400] 
Rest of India 4 – 7 Business Days Free on orders above ₹[400]
NE & Remote Pin Codes 5 – 9 Business Days Standard rates apply at checkout

3. Cash on Delivery (COD)

To make shopping convenient, we offer Cash on Delivery across most pin codes in India:

  • COD Verification: You may receive an automated verification call or WhatsApp message to confirm your order details before dispatch.

  • Exact Change: Please ensure you have the exact cash amount ready at the time of delivery, as delivery executives may not carry change.

4. Order Tracking

Once your package has shipped, you will receive a tracking link via SMS, WhatsApp, and Email. You can use this link to check the real-time status of your delivery.

Note: Tracking information may take up to 24 hours from dispatch to update on the courier portal.

5. Delivery Issues & Serviceability

  • Pin Code Serviceability: While we deliver to over 20,000+ pin codes in India, certain remote areas may not be serviceable for COD. If your location isn't serviceable for COD, our team will contact you to convert your order to prepaid.

  • Failed Delivery Attempts: Our courier partners will attempt delivery up to 3 times. If you are unavailable or reject the shipment, the package will return to our warehouse (RTO). Re-shipping RTO orders may incur an additional shipping fee.

6. Damaged or Lost Packages

If your order arrives in a damaged condition or with a tampered outer seal:

  1. Do not accept the package if it is heavily damaged or open.

  2. If accepted, take clear photo/video proof immediately upon unboxing.

  3. Notify us within 48 hours of delivery at trebridge09@gmail.com and we will assist you with a replacement.

7. Contact Us

For any shipping-related questions or updates on your order, feel free to reach out to us:

  • Email: trebridge09@gmail.com

  • Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM IST